May 21, · The main issue that was the most efficient problem was the management inability to foresee and take dynamic action to change In the case materials provided, we will evaluate 10 critical decisions of Operations managements which are 10 critical decisions of operations management essays goods and service design, managing quality, process and capacity design, location strategy, layout The 10 decisions in Operations Management Jul 19, · 10 Critical Decision areas of operation management. I. Goods and service design. Harmonizing to Henzer (). design of goods and design defines much of the transmutation procedure. The factors of cost. quality and human resources must be made during the phase. Operation direction of merchandise and services is besides different because due to different characteristic and Estimated Reading Time: 4 mins
The 10 decisions in Operations Management - Law Essays
This experience concept is to provide not only a custom meal from the menu, but a dining event that includes a unique visual and sound experience not replicated anywhere else. Its strategy is led by differentiation. In short, the design of goods and services is meant to provide that kind of experience, from its food and drinks, music, 10 critical decisions of operations management essays, memorabilia, rock concerts, retails, etc. While it adapt with every location; social norms and preferences often suggests some modification of menus for local taste.
For instance, in its British cafes less focus has been made on hamburgers and beef but more on fish and lobsters since British still have some fear on the mad cow disease. b The employees have engaging personalities; have extensive and passionate knowledge in music or the rock-n-roll industry.
This allows courteous service because customers need something to relate to instead of just ordering the food. c Cafe staff is scheduled down to minute intervals to meet seasonal and daily demand changes; which mean a waitress or a staff member will check on the customer within that time period. Its whole production process; from receiving ingredients, storage, grilling, 10 critical decisions of operations management essays, baking and frying is meant to create a quality meal for the customer.
Eventually, the process and capacity design at Hard Rock has developed according to the development of its activity. After that, it added stores with live music and rock concerts.
When it became an established name already, it began to open hotels and casinos. Its menu was also been upgraded from classic American — burgers and chicken wings to include high-end meals like stuffed veal chops and lobster tails, where its kitchen process changed. Its last improvement was moving into cities that are not typical tourist destinations. When Oliver Mundey, its Senior Director for Worldwide Cafe Development, is looking where to place the next Hard Rock Cafe, he takes into consideration many key factors from a global perspective; such as: political risk, currency risk, social norms, brand fit, social cost and business practices.
A breakeven analysis helps choose the most convenient location among several candidate locations. The process of determining the fixed and variable cost of each location, plot the cost of each location, and select the location with lowest total cost for expected production volume. This is how the company systematically narrows down the search from country to city, to the precise street corner.
While this is only good as far as the best tourist regions are traditionally good market. But, this variable tourism makes it susceptible to economic fluctuations when tourism business takes a hit. The reason why Hard Rock is signing on a long-term lease for 10 critical decisions of operations management essays locations in Nottingham, England to join recently opened cafes in Manchester and Birmingham; cities that are not standard tourist destinations.
Whatever application from both 10 critical decisions of operations management essays it will take, the layout design is the next critical element. For maximum revenue, it will consider its restaurant and bar layout, while it will take into account the kitchen flows for food preparation.
Every piece of the experience strategy, including the memorabilia, music and visuals takes on a big significance. This mean that lighting, sound, screens, contemporary music and circulation paths are designed to show-off the memorabilia, thus expose the customers to the merchandise for sale. From cooks of classic American cuisine, and wait staff and bartenders, to merchandisers, to cooks for a wider more expensive menu, to coordinators and performers of live music facilities; its Human Resource plays a very important role in the recruitment, training, maintaining and constant development of its staff members.
All of its staff members must be passionate about music, love to serve, can tell a story, and convey the experience to its visitors. Hard Rock work with qualified suppliers to supply the right amount of good ingredients on time, to ensure it can provide fresh, quality meals. Contracts for meat and poultry for instance are signed 8 months in advance. The same is true with selling retails and merchandise; it also requires working with qualified suppliers.
Items like leather jackets have a 9 month lead time as an example. It has a core group of 10 critical decisions of operations management essays that work on its warehouse in Orlando; bear the responsibility of cataloguing every single item, 10 critical decisions of operations management essays, every single story of that item, and knowing exactly what is on what wall on what cafe.
They also choose several cafes every 5 to 7 years, takes all the inventories memorabilia out of it, bring it back to Orlando to be refurbished and then replaced it with new gears.
To come up with sales forecasts, they usually take a look at trend on their trade for the past couple of weeks. This sales forecast is basically the basis where they write their schedules from. In some of its cafes, linear programming is actually used to schedule the wait staff.
At Hard Rock, they look at maintenance as the other face of reliability. Cafe doors 10 critical decisions of operations management essays be opened daily for business, and whatever it takes to provide a reliable kitchen with hot food served hot and cold food served cold must be done.
Bar equipment as well as point of sales equipment must also work, along with the maintenance of memorabilia at Orlando. Determine the productivity of kitchen staff and wait staff at Hard Rock. Difference in application of Operations Management 10 decisions between a services operations Hard Rock Cafe with that of an automobile company Ford Motor Company.
Sorry, 10 critical decisions of operations management essays, but copying text is forbidden on this website. If you need this or any other sample, 10 critical decisions of operations management essays, we can send it to you via email. Please, specify your valid email address. Remember that this is just a sample essay and since it might not be original, we do not recommend to submit it.
However, we might edit this sample to provide you with a plagiarism-free paper. Search for: Search. d Aesthetics: inside and outside are related to the layout design. Productivity of kitchen staff is the output number of meals over the input hours worked.
It is calculated on how many meals produced over how many hours spent producing them. It is calculated on how many customers served in a day over how many hours the wait staff spent serving them. Design of Goods and Services The car must be designed, tested and cost-out. The talents maybe those of an engineer or operations manager rather than a chef, but the task is the same.
Quality Management The form of measuring tolerance or wear of bearings rather than measuring the quality of food, items or services. Process and Capacity Design Likely an assembly line process.
Location Both Ford and Hard Rock seek locations that yield low fixed and variable costs, and take into consideration other factors, such as: proximity to suppliers, political risks, exchange rates, currency risks, etc. Layout The Ford Motor assembly plant will be organized based on an assembly-line criterion. Human Resource Management An auto assembly-line will focus on hiring factory skilled workers rather than those with passion for music or with personality. Supply Chain Management Due to their contribution in lowering costs and in design, supplies play an important role in any modern auto plant.
Inventory Rather than tracking memorabilia at Hard Rock, in any auto plant like a Ford assembly plant, requires tracking a lot of expensive inventory that move fast. Scheduling Scheduling materials is a major concern of an automobile plant rather than people. Maintenance It is even more critical in an auto plant as there is often little alternative in routing, and downtime is very expensive because of high fixed and variable costs. Related posts: Hard Rock Broadcast Music, Inc.
Columbia Broadcasting System, Inc. Wells — Oral Argument — December 04, Hard Rock Cafe Case. Hi there, would you like to get such a paper? How about receiving a customized one? Check it out. GET YOUR CUSTOM ESSAY SAMPLE. We can't stand spam as much as you do No, thanks. I prefer suffering on my own. However, we might edit this sample to provide you with a plagiarism-free paper Edit this sample.
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The 10 decisions in Operations Management Apr 28, · Ten Critical Areas of Operations Management Pages: 3 ( words) Operation Management Case Studies Pages: 3 ( words) Operation and Strategy management for Ryanair Pages: 8 ( words) Zara Case Operation Management Pages: 13 ( words) Production and operation management Pages: 5 ( words) Operation Management Assignment Pages: 6 ( Estimated Reading Time: 4 mins Decision-Making and Critical Thinking. Decision-making and critical thinking Decision-making is one of the most important steps in running a blogger.com this project, a simulation was completed and a grade given for the decisions made as well as identifying issues. The simulation asked me to run a problem electronics store and investigate
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